It is not possible at the moment, you can vote for the feature request and start watching it here: As a user, I would like to add Customer Request Type field into Dashboard Gadget.
Hope this helps,
I think it is possible with 'interesting' way.
You can create JSD automation rule for updating different fields, for example :
WHEN - Issue created
IF - Issue matches - "Customer Request Type" = "Desktop/Laptop support (IT)"
etc for each Customer Request Type.
THEN - Edit labels - value - "Desktop/Laptop support (IT)",
Then you can create PieChart on Labels in your JSD-project.
The unavailability of the "Request Type" in a few places has bothered me for a while and this solution has worked great for me.
It is a shame that so much "basic" Jira functionality can only be accomplished by creative workarounds such as this, or $ add-ons, but I thank you for posting it!
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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