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Is it possible to create Pie Chart according to Request Type in Jira Service Desk

Can we create Pie Chart for single Project according to their request type in JSD

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Hi @Prashant Mali

It is not possible at the moment, you can vote for the feature request and start watching it here: As a user, I would like to add Customer Request Type field into Dashboard Gadget.

Hope this helps,

- Manon

@Prashant Mali 

I think it is possible with 'interesting' way. 

You can create JSD automation rule for updating different fields, for example : 

WHEN - Issue created

IF - Issue matches - "Customer Request Type" = "Desktop/Laptop support (IT)" 

etc for each Customer Request Type.

THEN - Edit labels - value - "Desktop/Laptop support (IT)",


Then you can create PieChart on Labels in your JSD-project.

@Alexander Bondarev 

The unavailability of the "Request Type" in a few places has bothered me for a while and this solution has worked great for me.

It is a shame that so much "basic" Jira functionality can only be accomplished by creative workarounds such as this, or $ add-ons,  but I thank you for posting it!

Like Alexander Bondarev likes this

@Alexander Bondarev that's great idea, i will try it out

Like Alexander Bondarev likes this

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