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Is it possible to add the organisation in the customer notifications from JIRA Desk Service?

I would like to add the organisation name in the subject line of the customer notifications but I can't find a way to do so. Is there a variable that I could use?

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Meg Community Leader Mar 12, 2018

Hi Annie, try this: 


Project Settings > Customer Notifications > Under Templates click Edit Templates > then Change the Subject Line

Meg Community Leader Mar 12, 2018


Thanks for the answer. I tried the Edit templates but it seems like I can only add some variables and the Organizations field is not one of them. 

Meg Community Leader Mar 12, 2018

Hi Annie, 


Thanks for the comment. I misunderstood your request. I read this as wanting to add your organization name to the subject, not the organization field. 


There are a number of Addons for customizing emails in the marketplace. One of these may suit your needs since the functionality is not available out of the box. is one that may solve this problem. 

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