I would like to add the organisation name in the subject line of the customer notifications but I can't find a way to do so. Is there a variable that I could use?
Thanks for the comment. I misunderstood your request. I read this as wanting to add your organization name to the subject, not the organization field.
There are a number of Addons for customizing emails in the marketplace. One of these may suit your needs since the functionality is not available out of the box.
https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue/cloud/overview is one that may solve this problem.
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