Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Incoming email as internal comment

Hi there,

Is it possible, somehow without using JETI/JEMH, just native features, to have non JSD customers / agents that reply to an e-mail of JSD, converted into internal comments?

We have loads of customers that work with external parties and replies to those tickets should not be visible to customers. But since they're not agents either, they don't have access to these tickets, and we'd like to have those converted into internal comments, just being able for agents to read. 

1 answer

1 accepted

0 votes
Answer accepted

Hi @Patrick van der Rijst 

Unfortunately that isn't possible without an add on.

A potential workaround would be to create a new ticket with the third party as the reporter, then link them.  This can be a messy way of working though.

Thank you for answering. 

Like Liam Green likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you