Is it possible, somehow without using JETI/JEMH, just native features, to have non JSD customers / agents that reply to an e-mail of JSD, converted into internal comments?
We have loads of customers that work with external parties and replies to those tickets should not be visible to customers. But since they're not agents either, they don't have access to these tickets, and we'd like to have those converted into internal comments, just being able for agents to read.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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