The names of the people for Assignee's and Reporters are concatenated and are causing an issue. I thought that the space in between the names might be causing an issue. I tried that. No luck. I was told to try our internal ID instead of our name - No luck. I tried our email address - no luck.
I get the following error message;
Issue can't be created due to the error/s [ The reporter specified is not a user. ]
I have tried numerous people as the reporter that show up in the list...NO LUCK
Any help would be accepted
The tickets that came in on my initial test did not bring in the original Ticket ID. I don't know if I would need to have System Admin rights to view all the fields or execute this cleanly. I am just working on a "play" right now with actual data. As I mentioned - any and all assistance is appreciated. The faster I can get out of the legacy system the more time I can devote to learning the Best Practices of Jira Service Desk.
Hi @Lawrence Demers ,
I am assuming you are using a CSV to import the issues hence correct me if I am wrong.
Your error is that the username stated for assisnees and reporters do not match any existing users.
Hence may I ask if you have admin privileges on this JIRA instance? If not, can you ask who has the admin privilege and ask them to do the following:
Collect the list from the admin and do the following:
Let me know if the issue recurs and if the data is not confidential, I can jump in a call with you however note that my timezone is GMT+2 so factor that in if you want us to go over it together.
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