Implementing SelectCFType for Service Desk with custom options

Marwhen I'm New Here Aug 30, 2017

Hello,

 

I already extended SelectCFType to create a custom field that shows up in Jira Service Desk. The options of this custom field need to get initialized using a REST-Call. To do so I've overridden the method getVelocityParameters to remove the current field's options, make the the REST call and then create the new options.

This works somehow with some strange behaviours:

1- In the Administration window, when I add the new custom field, Jira force me to add options, what I actually don't need. Message: "

Your custom field must have some options.". How can I get rid of this?
 
2- When I create a ticket in Jira Service Desk the first time, the custom field has only the (dummy) options I had to enter in the configuration dialogue (see. 1). So no REST-loaded options are there. Maybe because getVelocityParameters is not called yet. So every time I had to go in the ticket's edit mode to actualize the options. Is it possible to load the options before I enter in the ticket creation window?
 
I will really appreciate any help!

0 answers

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

922 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot