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I want to set SLA based on a Due Date

How can I set an SLA metric based on the Expiration field (default or custom field)?

I've been looking for several days but I can't find anything.



3 answers

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Answer accepted

Hi Miguel,

If you're on server my understanding is that is not available at this time. Hopefully a future release.

We use the app: Extension for JIra SErvice Desk which has a post function feature where you can set the SLA to a date/Time.

Hope that helps


Jack Community Leader Mar 21, 2019

@Susan Hauth _Jira Queen_ , did u see the article I referenced. I ran across this the other day but I don't have server so cannot confirm it but would expect that since Atlassian documents it would work....that whole trust thing. ;-)

Hi Susan,


thanks for responding. This extension for JSD is free?

@Jack , Oh this feature has finally made it into JSD Server (v3.15).  We are on version 3.9.

@Miguel Belen , The app Extension for Jira Service Desk is a paid add-on.   But looks like if you upgrade your JSD version you can get that ability in native JSD.

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Jack Community Leader Mar 21, 2019

If you are on server it is possible beginning 3.15 see this article. However, that isn’t available in cloud from what I have seen 


Does anyone know how to do this in the cloud version? I would like the SLA to start from Date Reported (custom field) instead of Date Created...sometimes issues are created after they are reported.  Does anyone know of a way to do this?


Is there any way to determine whether this will make it to the Cloud version?

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