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I'm getting an error when creating a linked issue from Service Desk 4.02 to a Jira Project

Here is a screenshot of the error I get.

 

Screen Shot 2019-03-06 at 8.22.30 PM.png

2 answers

1 vote
Marty Atlassian Team Mar 06, 2019

Hi Crispaul,

I am not on the Jira Service Desk Team, but I will try to help.

Do you see anything in the Jira logs when this occurs?  It looks like there was an error thrown but not caught properly.  Hopefully there will be more info in the logs.

2019-03-09 02:02:24,192 https-jsse-nio-8080-exec-9 ERROR cpo 122x2790x1 1vu1x8v 72.200.236.110 /secure/QuickCreateLinkedIssue.jspa [c.a.j.quickedit.action.QuickCreateLinkedIssue] java.lang.ClassCastException: io.atlassian.fugue.Either$Right cannot be cast to com.atlassian.fugue.Eitherjava.lang.ClassCastException: io.atlassian.fugue.Either$Right cannot be cast to com.atlassian.fugue.Either    at com.atlassian.jira.quickedit.action.QuickCreateLinkedIssue.copyAttachments(QuickCreateLinkedIssue.java:246)    at com.atlassian.jira.quickedit.action.QuickCreateLinkedIssue.doPostIssueCreation(QuickCreateLinkedIssue.java:223)    at com.atlassian.jira.quickedit.action.QuickCreateIssue.doExecute(QuickCreateIssue.java:335)    at webwork.action.ActionSupport.execute(ActionSupport.java:165)    at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)    ... 7 filtered    at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)    ... 48 filtered    at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)    ... 4 filtered    at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)    ... 12 filtered    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)    ... 58 filtered    at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)    ... 1 filtered    at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)    ... 39 filtered    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)    ... 5 filtered    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)    at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)    ... 4 filtered    at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)    ... 8 filtered    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)    ... 4 filtered    at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)    ... 26 filtered    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)    ... 25 filtered    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)    at java.lang.Thread.run(Thread.java:748)

Above is the error in the logs. It seems to stem from including the attachments from the Service Desk issue. Excluding that allows the linked issue to be created.

getting same error 

noticed that, if there is an attached file it gives above error and freeze created linked isseu screen but is is created on the jira sw project.

if there is not any attached file it works fine 

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