Below is from the log
|14/Feb/20 4:26 AM||REJECTED||The message was rejected because it is auto-reply mail.||XX-XXX@amazon.com||Your Amazon EC2 Abuse Report [XXXXXX] [AWS ID XXXXXX]||SD auto reply filter|
We receive without issues other emails from the same address and they create new tickets in our ServiceDesk project.
From time to time some email are rejected as above.
What should I do to let them go through and create a ticket?
You could set up the customer on the Customer Portal, so they can log requests via the Customer Portal. That will eliminate errors such as your example.
The Jira Service Desk experience is so much better when customer raises request via the Portal.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events