My requirement is to implement different SLA for different customers.
1). Normal SLA for Normal customers
2). Discounted SLA's for Priority customers
Is it possible to use JQL for SLA's ?
hi, you can try by:
adding a new field to identify the priority of the customer and fill these field on issue creation manually or using some automation rule.
Then you can use this field at sla conditions to create separate rules
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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