How to set different SLA scheme for different customers

My requirement is to implement different SLA for different customers.

          1).  Normal SLA for Normal customers

         2).   Discounted SLA's for Priority customers

 Is it possible to use JQL for SLA's ?

 

1 answer

0 vote
Gaston Valente Community Champion Dec 12, 2017

Kosala,

hi, you can try by:

adding a new field to identify the priority of the customer and fill these field on issue creation manually or using some automation rule.

Then you can use this field at sla conditions to create separate rules 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

435 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you