How to set different SLA scheme for different customers

My requirement is to implement different SLA for different customers.

          1).  Normal SLA for Normal customers

         2).   Discounted SLA's for Priority customers

 Is it possible to use JQL for SLA's ?

 

1 answer

0 votes
Gaston Valente Community Champion Dec 12, 2017

Kosala,

hi, you can try by:

adding a new field to identify the priority of the customer and fill these field on issue creation manually or using some automation rule.

Then you can use this field at sla conditions to create separate rules 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

247 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot