When I check the email handler log, I see that a specific email from a customer has a `Failed` status. This email obviously does not create a ticket. However, once I resolve the problem that caused the email to Fail, is there any way to recover the email and create a ticket from it?
Similarly, is there any way to receive notification that the email handler rejects an email, for whatever reason?
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When using the email address created by Jira, if it fails to create a ticket, it won’t be read again. The mailbox is not accessible, so we can’t flag the email as unread for Jira to read it again and create the ticket.
Also, currently, it doesn’t generate a notification. We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
The workaround, in this case, is to use a custom email address, where you could access the mailbox to check the emails that failed to create tickets.
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