How to move a Jira Service Desk project from Development to Production

Hello,

 

We have set up JSD in Development and now need to move it to Production. What is the best way of doing it?

 

Thank You!

Dina

2 answers

Hello Dina,

that is easily done via Export (Backup)/ Import Project function in JIRA and Export / import Space in Confluence using the build in \dav repository 

Worked straight forward for me in JSD Cloud from one domain (like test.atlassian.net) to another (prod.atlassian.net)

Regards

Thomas

I'm curious about this. When you exported and imported JSD did the importer recreate all of your configuration. I've seen problems where the request types and even workflows did not come across.

No Problems seen so far. It felt like there had just the url changed (what was not the fact). And we custmized quite a few things. Just try it, you could roll back by deleting the imported project and the imported space any time.

Hey Thomas, did you moved the whole instance to a new server (new domain) or you moved one project to a server where other projects already existed?

Hey Peter, the second I copied a single Project from one Cloud instance to another cloud instance.

Regards Thomas 

... and yes, on the second instance were some other projects alteady existing (with different names though)

were the automation rules, request forms and other SD specific configurations imported?

I am just curious as this does not work for me, and I tried last last week.

Yes. I had the same experience hence my first comment.

Hey,can someone please let me know the process of import and export the service desk projects from Production Environments to Development Environments?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

798 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you