Is there a way to inject custom java script in JSD in order to overwrite some hyperlink URL? The background is that we have several service desk for e.g. infrastructure, specific services and so on. In some cases services can be also affected by infrastructure issues, so the end-user should create an issue in infrastructure JSD. So to increase the usability I would like to link "infrastructure help request" from the service JSD to the actual request type in the infrastructure JSD instead of create the same request type in all JSD. This would also cause some redundancy.
Actually there is a feature request opened for it (available here) and there is also a full explanation of our development team about why this is not implemented. However, there is a 3rd party add-on which can give you some sort of customization for JIRA SD and you might be interested in: https://intenso.atlassian.net/wiki/display/SPFJSD/Extension%20for%20JIRA%20Service%20Desk
-- Arthur Gonçalves
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs