How to customize the customer portal and help center?

Raymond Verhoef June 25, 2018

Hi,

 

I would like to customize the customer portal and help center with extra navigation options to specific content in our knowledge base. 

We have a Jira cloud instance and now our customers can only find articles by searching the knowledge base in confluence by keywords. I would like to guide them to specific manuals and add navigation links (with page trees and hyperlinks) on the landing page of our portal.

Can anyone help me with this?

Kind regards,

Raymond Verhoef

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Laurens Coppens
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 26, 2018

Raymond,

 

The best way to do this is through a third party plugin like Refined: https://marketplace.atlassian.com/apps/1218481/refined-sites-for-jira-service-desk

This gives you the ability to customise your help center with extra navigation.

 

Hope this helps,

 

Laurens

Raymond Verhoef June 27, 2018

OK, thanks Laurens!

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