How to customise an email template

Hi,

I want to customize the automatic reply sent by the service desk when receiving a new email. I did look at all configuration panel; there is nothing to deal with that.

 

Thanks for your help.

1 answer

0 vote
Peter Bengov Community Champion Oct 01, 2015

Hi Christophe,

I suggest you take a look at this feature request: https://jira.atlassian.com/browse/JSD-971 and vote up if it suites you. In cloud there is not ability to do what you've asked, unfortunately. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

783 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you