How to customise an email template

Hi,

I want to customize the automatic reply sent by the service desk when receiving a new email. I did look at all configuration panel; there is nothing to deal with that.

 

Thanks for your help.

1 answer

Hi Christophe,

I suggest you take a look at this feature request: https://jira.atlassian.com/browse/JSD-971 and vote up if it suites you. In cloud there is not ability to do what you've asked, unfortunately. 

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