How to create an issue in Jira in order a client can see it in Service Desk Portal


we have created a JIRA Service Desk for one of our client.

When we created an issue in JIRA and put the client as a reporter the client can't see it in JIRA Service Desk.

Is there a way to do it ?

Thanks and regards.

6 answers

You can create the issue in the Portal Customer Service Desk with your username, and when the issue is created you can go to the JIRA and you can change the reporter with the name of your user.



I think this is a great option for the moment. Not sure if they have a feature request for this.

i think you need to give access did you check the restrictions tab?


the client can connect, and create issues from JIRA service desk, but when we create the issue from JIRA in JIRA (not service Desk) in his name, the issues doesn't appears in his requests.

that's not possible.  When the reporter creates an issue in JSD you could show in JIRA the field Customer type Request. This field is filled automatically.  When the reporter creates an issue in JIRA this field is empty and this is the problem who the reporter can not show the issue in the portal.

Thanks for your answer,

but this is a big problem because we cannot add issues in the name of the client if he call or mail us for any problem.

Is there a way to add to add this field manually ?

Hi Nebojsa in the new versión Service Desk you have this new funcionality:

Raise requests on behalf of your customers on the Customer Portal



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

396 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you