we have created a JIRA Service Desk for one of our client.
When we created an issue in JIRA and put the client as a reporter the client can't see it in JIRA Service Desk.
Is there a way to do it ?
Thanks and regards.
that's not possible. When the reporter creates an issue in JSD you could show in JIRA the field Customer type Request. This field is filled automatically. When the reporter creates an issue in JIRA this field is empty and this is the problem who the reporter can not show the issue in the portal.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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