we have created a JIRA Service Desk for one of our client.
When we created an issue in JIRA and put the client as a reporter the client can't see it in JIRA Service Desk.
Is there a way to do it ?
Thanks and regards.
that's not possible. When the reporter creates an issue in JSD you could show in JIRA the field Customer type Request. This field is filled automatically. When the reporter creates an issue in JIRA this field is empty and this is the problem who the reporter can not show the issue in the portal.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events