I'm trying to calculate the average response time for a JIRA Service Desk SLA via JQL REST API. I see the following column/value pairs that seem to be what I'm looking for, is there a way to translate this into the SLA's hours and minutes that I can then use to calculate the average?
Or is there a different way to handle this? I know there is a report that shows the graph and an average but I want to pull these numbers automatically to update an external report.
Thank you for your time.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG