I'm trying to calculate the average response time for a JIRA Service Desk SLA via JQL REST API. I see the following column/value pairs that seem to be what I'm looking for, is there a way to translate this into the SLA's hours and minutes that I can then use to calculate the average?
Or is there a different way to handle this? I know there is a report that shows the graph and an average but I want to pull these numbers automatically to update an external report.
Thank you for your time.
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