I'm trying to calculate the average response time for a JIRA Service Desk SLA via JQL REST API. I see the following column/value pairs that seem to be what I'm looking for, is there a way to translate this into the SLA's hours and minutes that I can then use to calculate the average?
Or is there a different way to handle this? I know there is a report that shows the graph and an average but I want to pull these numbers automatically to update an external report.
Thank you for your time.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs