How to backup JIRA Servicedesk Cloud

Dear All

we are working with the JIRA Servicedesk Cloud solution. Since we have more and more information stored in the cloud, we are keen to find a good backup solution to save all information from all existing projects as well as the JIRA-settings.

The goal of the backup is that we will be able to make a restore from all projects, issues, targets (CMDB with information of our hard-and software infrastructure) and all basic JIRA settings.

I am really look forward to hearing from you how we should do it and if there is a best practice.

Best regards
Ladinai

1 answer

0 vote
Sam Hall Community Champion Apr 13, 2017

Hi Ladinai,

Atlassian do some backups automatically, as mentioned in their Data Storage FAQ, but it is really for disaster recovery at their end.

"Point in time backups for your instance are taken every 24 hours for purposes of recovery from application failure. Backups are stored at a location separate from the data center. Use of backup data to roll back changes to application data is not supported. Backups are retained for seven days, and then deleted. All backups are encrypted before being taken offsite."

So, you can create a backup yourself using the instructions here and store it.

There's also some information in this Knowedge Base article about automating: https://confluence.atlassian.com/jirakb/how-to-automate-backups-for-jira-cloud-applications-779160659.html

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

779 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you