We've setup our service desk portal but I have 1 request that is not currently fulfilled through an Atlassian product. I'd like to put the link on our service desk portal though. Is this possible?
Hello Eric, if I understand correctly, you want to be able to redirect users to another application for a specific request type by providing the URL?
You can include that URL in the portal branding options - https://confluence.atlassian.com/display/SERVICEDESK/Branding+your+Customer+Portal.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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