How to Add the Priority Field Into the Email Subject

I want add the priority field value into the Email Notification subject line that JIRA Service Desk sends out when an issue is created.

Currently it is "${issue.key} ${issue.summary}". The 'insert variable' dropdown has only one extra variable 'portal name' and nothing else.

I found below link, but it doesn't show how to do it on cloud.


So how do i do it?

1 answer

1 vote
Tayyab Bashir Community Champion Oct 23, 2017


This isn't available for cloud. You cannot edit the email templates in cloud version. It is one of the restricted functions in the Cloud instances.

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