This really isn't a feature request though, it's a bug report. This is somewhat akin to "Hey I'm going to start poking you in the eye now. If you want me to stop, I'll take it under advisement, and sometime in the future maybe I'll let you choose which eye... and if you're lucky maybe even stop." I'm curious... what's the Feature Request ID for having the autopopulation added in the first place?
This was a recent feature in the August 23rd JIRA Update: https://confluence.atlassian.com/cloud/23-august-2015-to-29-august-2015-777010089.html#id-23August2015to29August2015-JIRAServiceDesk2.6.0-OD-10
Bump for ability to turn this feature off for all JIRA users or at least in individual user settings.
Some workflow transitions open a text dialogue that most users ignore if they don't have anything useful to write, we are finding ourselves deleting the text or accidentally posting blank templates.
We understand this feature is not desirable by all, which is why there is now a feature request to allow admins to manage the pre-populated texts on Service Desk. You can view and vote on the feature request here: https://jira.atlassian.com/browse/JSD-2257
I recommend that you all vote and leave your feedback on the feature request.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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