This is not a simple configuration and it depends on editing files inside the .obr file, compress everything again and reinstall the plugin.
ATTENTION: If you decide to proceed with this customization anyway, make sure to create a backup of your instance and, if possible, test it first in a development instance.
That said, you'll need to do the following:
Sorry as I'm asking basic question...
what is the file name that I have to search on marketplace.
I have already Jira Service Desk installed on my jira instance. Shall I look for that file under Find new addons or I have to download it from marketplace and then upload it under manage add-ons?
In order to edit the texts on the servicedesk login screen the following has worked for me:
This is a cross-post from the official request ticket (JSDSERVER-330). I know this is an old thread, but it frustrates the heck out of me that this functionality is still not fulfilled.
Adding instruction text to the login screen is such a basic function that it is mind-boggling that Atlassian does not allow us to do this. I am not interested in hacking the jar file to make a change that I'm going to lose with every version update.
This one obstacle is preventing me from releasing Service Desk into production after months of configuration and testing. I just can't release a product that causes my users to be confused and frustrated at their first interaction.
Please watch and vote for this feature request: https://jira.atlassian.com/browse/JSD-330
We don't recommend updating the translation keys manually as this is a fragile approach. If you do need to use this approach to urgently change the text, please keep in mind that you will need to update the text every time you upgrade JIRA Service Desk.
For a somewhat less manual option that you don't have to repeat for every release, if you have access directly to the database jira runs on, you can install the Jira InProduct Translation plugin, then manually add entries to the AO_23011C_TRANSLATIONS_ENTITY table:
ID KEY LOCALE TRANSLATION 1 cv.login.pub.signup.title en_US <text> 2 cv.login.pub.signup.desc en_US <text> 4 cv.login.signup.not.public en_US <text>
From then on you'll get the translations on the login screen and won't have to change the obr file for every release.
SDJIRA Test Modifying Login Page on Customer Portal
installed add on
enabled translations on my profile
I don't see any updated text on the service desk customer or agent login pages.
I can see the database entries I made in the add-on's configuration interface.
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