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How do a specific report?

Hi all,

i need for my employ export a report that show the name of the ticket open and resolved in a day/week or specific period that i need.

Is necessary install some apps or it can be done by normal creation?

 

I use only jira service desk, and i try to create some reports, but no one show me the name of ticket open/closed in period.

If u can help me , i will be very happy and offer you a great pizza!

 

2 answers

2 accepted

Hi Marco,

 

you can use the JQL source like this:

resolved > -30d 

and then create a filter 

issuetype = "Incident" AND resolved > -30d

 

There is a different way, the best plugin to make this report type is EAZYBI 

https://marketplace.atlassian.com/apps/1211051/eazybi-reports-and-charts-for-jira?hosting=server&tab=overview

0 votes
Answer accepted
Jack Community Leader Jun 06, 2019

yum pizza....

So the final JQL query that will allow you to achieve your goals will depend on precise requirements but this can get you started.

project = myjsdproject AND createdDate > startOfWeek() AND createdDate < now()

or...

project = myjsdproject AND createdDate > startOfDay()

or...

project = myjsdproject AND createdDate >= 2019-06-03 and createdDate <= 2019-06-06

What i can select about series?Screenshot_2.png
I show u a screenshots, is in italian sorry 

Jack Community Leader Jun 06, 2019

ok so you are speaking of specific reports under the Reports section of a JSD project which is rather limited in the ability to customize. I generally accomplish my needs by using a Dashboard that is leveraging a filter as I previously mentioned. This allows me to provide more detailed info. 

The report that u speak is possibile to export in csv or other type?
How i found the section about can i do that? can u tell me the step, pls?

 

We are going for 2 Pizza....

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