How do I use fields twice when editing a request type

I am making request types, and need different details from the requesters. Therefor i would like to use the fields Labels or Summary twice in the same request type. But when I have chosen it once, i am not able to choose it again. How can I change that, so I can use the fields more than once? 

The only solution I have found, is to make custom fields. But I am not allowed to do so, because we are part offer a large setup. 

1 answer

1 accepted

0 vote

It's nonsense to use a field twice.  If a user enters a summary at the top of the page and then another one in the middle, which one goes into the summary field?

Jira stops you from repeating a field because it would confuse the users and force admins to have to think about which data to keep and which to ignore.

I suspect you need to capture separate fields, not repeat the same ones.  That means using custom fields.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

773 views 5 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you