I am making request types, and need different details from the requesters. Therefor i would like to use the fields Labels or Summary twice in the same request type. But when I have chosen it once, i am not able to choose it again. How can I change that, so I can use the fields more than once?
The only solution I have found, is to make custom fields. But I am not allowed to do so, because we are part offer a large setup.
It's nonsense to use a field twice. If a user enters a summary at the top of the page and then another one in the middle, which one goes into the summary field?
Jira stops you from repeating a field because it would confuse the users and force admins to have to think about which data to keep and which to ignore.
I suspect you need to capture separate fields, not repeat the same ones. That means using custom fields.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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