How do I use LDAP authentication for Service Desk 2 'Customers' without impacting JIRA user count

Our Service Desk customers are all internal.  I want to be able to use JIRA with LDAP authentication, copy users on first login, to autheticate and create the users as Service Desk Customers without impacting our JIRA user count.  Is this possible?.

4 answers

Hey Mike,

we were facing the same question. Here's what we did:

  1. Create a JIRA group, i.e. JIRA-customers
  2. Create a second LDAP-policy and set the newly created group "JIRA-customers" as default membership for that policy and that particular scope
  3. In the Service desk project, go to administration --> roles and map the JIRA-customers group to the "Service desk customers" role

We are still testing, but those users cannot log into JIRA, but the Customer Portal and create issues by email (with the JSD set to public). So, everything looks fine to us at the moment, although we are still testing.

Hope this helps.


I am having issues with step 2. When I create the second user directory I have no option to set a default membership for a scope.

Thanks for the solution Sascha! Cheers!

Has anyone had success with this? Why do you need to create "JIRA-customers" as opposed to just using the already created "customers" group?

I am unable to get the "copy users on first login" to function, I tried different ways and it seems to put users in the jira-users by default but then the authentication does not function.

0 vote

I believe the KB below should be helpful on this case.



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