Our Service Desk customers are all internal. I want to be able to use JIRA with LDAP authentication, copy users on first login, to autheticate and create the users as Service Desk Customers without impacting our JIRA user count. Is this possible?.
we were facing the same question. Here's what we did:
We are still testing, but those users cannot log into JIRA, but the Customer Portal and create issues by email (with the JSD set to public). So, everything looks fine to us at the moment, although we are still testing.
Hope this helps.
Has anyone had success with this? Why do you need to create "JIRA-customers" as opposed to just using the already created "customers" group?
I am unable to get the "copy users on first login" to function, I tried different ways and it seems to put users in the jira-users by default but then the authentication does not function.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs