Our Service Desk customers are all internal. I want to be able to use JIRA with LDAP authentication, copy users on first login, to autheticate and create the users as Service Desk Customers without impacting our JIRA user count. Is this possible?.
we were facing the same question. Here's what we did:
We are still testing, but those users cannot log into JIRA, but the Customer Portal and create issues by email (with the JSD set to public). So, everything looks fine to us at the moment, although we are still testing.
Hope this helps.
Has anyone had success with this? Why do you need to create "JIRA-customers" as opposed to just using the already created "customers" group?
I am unable to get the "copy users on first login" to function, I tried different ways and it seems to put users in the jira-users by default but then the authentication does not function.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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