I'm new here and need some assistance. I just setup Jira Service Desk and already pretty deep into it (Shared the URL and enrolled users). The Project is using the next gen project settings. I have an issue where a new ticket is created, but agents do not receive any emails that a new ticket was created. This is going to be an issue as we rely on the email notifications to know when the ticket was created. We are not always looking at the Jira Service Desk project. Is there a way to enable this feature? Thanks in advance!
Good to know. I do want to try NG service desk but just haven’t found the right opportunity. For sure there are limitations but they are making progress and at least it has workflow capabilities where the SW templates do not which is a big limitation IMO. I don’t think I could live without conditions, validators and post functions.
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