I am new to JIRA service desk. I need the project admin to receive issue created email notifications. I have setup the default notification scheme how I want it and the admin is set as the project lead however I am not receiving any email notifications when a new issue is created by a customer. I may be missing something so any advice would be greatly received. Thanks
While reviewing this rules I realised there is also a caveat in that you have to maintain the user list in the automation setting.
If you have a low amount of agents it's not going to be difficult, however if you have a large group of people that need to be notified it's going to be harder.
Hi @Radu unfortunately this is not going to work if you have more than one agent following the same project and you automatically set the assignee based on the component when a request comes in.
Any way I can make the default assignee being notified when an issue is created for their component?
Thank you for your response however I am using the next-gen service desk and after some research i've found that most of the options in the guides you referenced are not available for next-gen service desk.
All I need is to be notified via email when an issue is raised - surely this is possible?
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