Is there anyway to have like a quick create button, where everything is pre filled except the reporter for instance. We get a lot of repetitive issues and we currently have this in our Helpdesk Ticketing software, and this is one of the last things needed before a full migration to JSD.
You would need an add on for it.
If you had Adaptivist ScriptRunner, you could create a single select field called "Template" and create a validator which would fill all the required fields according to the selected template in the Template field. This solution would require to do some coding. You can read more about validators here
If you had Automation for Jira plugin, you could also create a single select field called "Template" and create a rule which would fill all the required fields with values. You would not need coding and you could do it for free.
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
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