Is there anyway to have like a quick create button, where everything is pre filled except the reporter for instance. We get a lot of repetitive issues and we currently have this in our Helpdesk Ticketing software, and this is one of the last things needed before a full migration to JSD.
You would need an add on for it.
If you had Adaptivist ScriptRunner, you could create a single select field called "Template" and create a validator which would fill all the required fields according to the selected template in the Template field. This solution would require to do some coding. You can read more about validators here
If you had Automation for Jira plugin, you could also create a single select field called "Template" and create a rule which would fill all the required fields with values. You would not need coding and you could do it for free.
Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs