Hello, I just signed up for the hosted Jira Service Desk trial today (the one that integrates with our existing Confluence site). When I sign in to to Confluence I don't see any sort of link or reference to Service Desk. What's the proper way to access Jira SD?
Service Desk is a plugin for JIRA, not Confluence. You'll find the access to the plugin in the upper bar of your JIRA instance.
However, you can link a Confluence space to your Service Desk project so users can search solutions in the KB.
Hope it helps.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs