we are using Jira Service Desk and would require queues based on user attributes (e.g. office field of Active Directory user, which is the reporting user of the ticket).
So for one queue, every request from people with value office = "XY" is visible and so on.
@Thomas Kofler, can you create a JQL under the "Issues Serach" view that reflects what you want? If so then you can simply cut and paste that JQL into a new queue via the Advanced screen. If you are having issues w/ JQL if you can provide more details on the variables you are using to construct I may be able to assist.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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