It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can we create queues based on user attributes

Hello,

 

we are using Jira Service Desk and would require queues based on user attributes (e.g. office field of Active Directory user, which is the reporting user of the ticket).

So for one queue, every request from people with value office = "XY" is visible and so on.

Thanks,

Thomas

 

 

1 answer

0 votes
Jack Community Leader Aug 04, 2017

@Thomas Kofler, can you create a JQL under the "Issues Serach" view that reflects what you want? If so then you can simply cut and paste that JQL into a new queue via the Advanced screen. If you are having issues w/ JQL if you can provide more details on the variables you are using to construct I may be able to assist.

Thanks for your offer.

Unfortunatly I am not able to build the JQL there.

The necessary field is not availabe. I would have to query the user mail adress or the user office field, located. i. Active Directory.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

336 views 0 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you