How can we configure email notifications in advance of SLA breaches?

As a basic requirement of SLA tracking, we need to send out notifications when an SLA is soon to be breached. Where do I configure this?

Thanks in advance!

2 answers

1 accepted

Check out following document


We have a filter with following jql

"Time to first response" < 2h OR "Time waiting for support" < 4h

and the support team is subscribed on that filter.
Check out


Hope this helps



Thanks, I also found the breached() and remaining() functions to be of use. For example:

"Time to acknowledgement" != breached() AND "Time to acknowledgement" < remaining(30m)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you