Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How can I create an open service desk?

jacob-talbot
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 9, 2017

Hello

I am wondering if it is possible to allow open access to the service desk, and if so, how can I do this so that the user doesn't need an account to submit a ticket from the web?

2 answers

1 vote
Jack Brickey
Community Champion
October 11, 2017

There is not an option for this. Users need to have an account to open issues. They can be automatically added as @Alex Christensen indicates. If they only ever use email for opening/commenting on issues then not login required but if they use the portal then they need to login.

0 votes
Alex Christensen
Community Champion
October 9, 2017

You should be able to configure this under Customer permissions in the Service Desk project.

customer_permissions.png

jacob-talbot
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 10, 2017

I've done this but it still prompts for a login when they go to the portal.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events