I have set up service desk rather than straight Jira to alleviate cost of accounts. For service desk I understood "customers" (in my case employees) can create a ticket via email or the service desk form.
I have one employee who is not a user trying to submit a ticket and it is getting tied up with the email handler with the error "Signup is not currently available". I have attached my permissions screen and the error handler. Can someone help me out of this hole I am in?
Have you activated the public signup on a global level as well? Not only in the project?
This is described here: https://confluence.atlassian.com/adminjiracloud/global-customer-permissions-895930616.html
That setting seems OK, but saw that your original post with pictures was the "Site Settings" in global user management page.
Have you checked the project's "Customer permissions"? Default this is set to "Customers my team adds to the project" regarding "Who can access the portal and send request to 'project'"..
You can find the "Customer permissions" in the "Project settings" for the corresponding project..
I also get that page when I go to 'Project Settings' from the Projects page.
When you are on the "all open" queue page (your last screenshot) in that project, if you click the Project settings in the left hand menu, do you then get to the 'project settings' page?
Alternatively you can try accessing this URL, just change out SUBDOMAIN with the correct subdomain for your Jira Cloud instance: https://SUBDOMAIN.atlassian.net/servicedesk/admin/WEB/customer-permissions
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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