Getting Anonymous Helpdesk Requests

Hi, I'd like to use Jira Helpdesk to receive software helpdesk request from my clients outside my company... They are many and don't have a Jira account.  

I tried to configure, using your web site's article, but it doesn't work.

Could you send me a step-by-step procedure to configure this option.


2 answers

2 votes
Steven Behnke Community Champion Jul 18, 2017

This is a community forum. I don't think anyone here has any step-by-step guides to help you.

If you could instead let us know what the problem following the documentation was, we might be able to help you out.

0 vote
Jack Brickey Community Champion Jul 19, 2017


welcome to the community. When using JIRA Service Desk (JSD) your customers don't need an account to initiate a request. This can be done as long as you have it setup to allow anyone to open a ticket and have configure the email channel. With that said, ultimately a customer account will be setup for the user behind the scenes and the customer will get notified to login and complete their account (create a password). Now that aside...

I'm guessing you are using Cloud and not server. When you say you have followed the article was this where you started?

As @Steven Behnke indicated, if you can provide the specific error you are running into we can target our response.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

790 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you