Getting Anonymous Helpdesk Requests

Hi, I'd like to use Jira Helpdesk to receive software helpdesk request from my clients outside my company... They are many and don't have a Jira account.  

I tried to configure, using your web site's article, but it doesn't work.

Could you send me a step-by-step procedure to configure this option.

Thanks

2 answers

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Steven Behnke Community Champion Jul 18, 2017

This is a community forum. I don't think anyone here has any step-by-step guides to help you.

If you could instead let us know what the problem following the documentation was, we might be able to help you out.

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Jack Brickey Community Champion Jul 19, 2017

Michel,

welcome to the community. When using JIRA Service Desk (JSD) your customers don't need an account to initiate a request. This can be done as long as you have it setup to allow anyone to open a ticket and have configure the email channel. With that said, ultimately a customer account will be setup for the user behind the scenes and the customer will get notified to login and complete their account (create a password). Now that aside...

I'm guessing you are using Cloud and not server. When you say you have followed the article was this where you started?

As @Steven Behnke indicated, if you can provide the specific error you are running into we can target our response.

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