Hi, I'd like to use Jira Helpdesk to receive software helpdesk request from my clients outside my company... They are many and don't have a Jira account.
I tried to configure, using your web site's article, but it doesn't work.
Could you send me a step-by-step procedure to configure this option.
welcome to the community. When using JIRA Service Desk (JSD) your customers don't need an account to initiate a request. This can be done as long as you have it setup to allow anyone to open a ticket and have configure the email channel. With that said, ultimately a customer account will be setup for the user behind the scenes and the customer will get notified to login and complete their account (create a password). Now that aside...
I'm guessing you are using Cloud and not server. When you say you have followed the article was this where you started?
As @Steven Behnke indicated, if you can provide the specific error you are running into we can target our response.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs