Hi, I'd like to use Jira Helpdesk to receive software helpdesk request from my clients outside my company... They are many and don't have a Jira account.
I tried to configure, using your web site's article, but it doesn't work.
Could you send me a step-by-step procedure to configure this option.
welcome to the community. When using JIRA Service Desk (JSD) your customers don't need an account to initiate a request. This can be done as long as you have it setup to allow anyone to open a ticket and have configure the email channel. With that said, ultimately a customer account will be setup for the user behind the scenes and the customer will get notified to login and complete their account (create a password). Now that aside...
I'm guessing you are using Cloud and not server. When you say you have followed the article was this where you started?
As @Steven Behnke indicated, if you can provide the specific error you are running into we can target our response.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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