We want to set up email channel for jira service desk, and hope to read the email thread for a given ticket from database for our customized tools.
However, there is a database cleaner option that ranging from 14 ~ 180 days. So the email data in jira's database is not persistent.
Is there a way for us to disable the database cleaner?
There is a Suggestion ticket you can find at JSDSERVER-1987 which actually recommended the opposite - decreasing the amount of time the emails are kept due. This is due to the fact they "will cause customer's databases (and therefore backups) to grow very fast."
I did some research and did not see an existing feature request to disable the database cleaner so at this time I would recommend going to JAC and creating a Suggestion ticket to have this feature added to JIRA in the future. If you do create the JAC ticket please provide the link on this thread so the rest of the community can vote on the feature to add impact.
If you come up with a workaround in the meantime let us know!
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs