Export the SLA Custom Field to Excel

We have setup SLAs in Service Desk which show up nicely in the ticket:  

Screen Shot 2015-02-23 at 3.02.20 PM (2).png

and shows up in the issue navigator:

Screen Shot 2015-02-23 at 3.02.12 PM (2).png

However, for reporting we need to export this data to Excel to show how long we have gone past SLA or something, but the data does not seem to be there.  Excel shows the dreaded #VALUE! in the exported field.  

Is there anyway to export this data?  

1 answer

1 accepted

1 vote
Boris Berenberg Community Champion Feb 23, 2015

The actual field data is a set of JSON which contains relevant transition information. As such, there is no good way to export it to Excel at this time. The good news is that this is a known issue: https://jira.atlassian.com/browse/JSD-149 and is currently being worked on.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

498 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you