for the following question I haven`t found a solution until now.
I want to create an overview, that shows which customers (Organisations) have created how many tickets/requests in our service desk.
- We have 6 different service desks for different products
- Until now our customers have created more than 10.000 tickets
- I want to know, that customer A has created 100 tickets, customer B has created 50 tickets, customer C has created 150 tickets (...(
What´s the best way to get these informations? I´ve tried to export it, but there were only 1000 tickets in the export. Is the a simple way to create something like that, maybe on the dashboard?
indeed I see the value in this as well. Unfortunately, OOTB, you can’t use Organizations as a statistic type for any dashboard gadgets. I wish that was an option and hope it gets implemented. Here is what you could do...
BTw, here is one of the open suggestions you can vote/watch - JSDCLOUD-5348
thanks for your answer.
Until now the best way I found is to create a gadget too. But it´s quite a lot of work and I have to set the organsations as filter and also the reporters. Not very elegant, but it works for now.
I think I´ll also have a look at the mentioned addon, thanks for that!
You can try using for your reports where it would be possible to import "Organization" as a dimension and analyze the number of issues by each organization
It has a free trial for 30 days.
Feel free to reach out to our support team for more details.
Martins / eazyBI support
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