Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error reading mail

Good Morning;

I am setting up a project in Jira so that from the reading of an email it generates an incidence. When I configure the emails when executing the test, it indicates the following: Can not handle message as the recipient (s) (mail adress) do not match the catch email (mail adress) and I do not believe the incident. What is due and how can it be solved? Thanks in advance

1 answer

When you were configuring your mail handler, did you set a Catch Email Address? If the catch email address is filled out, only emails that are included in it will be processed. Leave it blank to allow all emails to be processed.

Catchmail.png

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you