I'm trying to setup the email channel so that my Service Desk customers can email in an issue, and reply to email notifications to update their ticket. The email account in question is a gmail account.
I've tried troubleshooting everything the docs suggest:
- Tested the email connect (no errors, jira tells me it can connect to my gmail account successfully)
- Customer settings are all correct - customers can create their own accounts, submit requests via emails etc
- Request type is setup & can be selected (only has 2 fields, Summary and description, both required)
I email the email address in question and simply, nothing comes through to Jira. When I setup the email address I also didn't get the test that the documentation describes.
Any ideas? I'm at a loss here - I've also tried disconnecting and reconnecting the email account, to no change.
and finally figured it out... details here. https://community.atlassian.com/t5/Jira-Service-Desk-questions/Email-Requests-in-Service-Desk-not-working-v2/qaq-p/638922#U638936
It was due to a user being removed, but all the issue types were still being assigned to the user so Jira just stopped creating the issues. What perfectly expected functionality (SERIOUSLY???).
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot