I've read through this similar (recent) post, but emails into Service Desk have just stopped for my org. Anyone else know of recent changed/settings to check?
Note: This was setup and working months ago. It only recently stopped. I have not changed any settings.
Our email domain is the one that atlassian provides (***@[mycompany].atlassian.net) - so it shouldn't be related to the recent 'external' email domain changes -- detailed here: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html
*Note - we are g-suite authenticated
I've tried manually adjusting permissions to give 'Service Desk Customers' the create issues permission, but that throws a Major error as described here: https://confluence.atlassian.com/jirakb/resolving-permission-scheme-errors-838416389.html (I follow the prompts to reset it back to normal.)
My customer permissions as wide-open as showing here:
Figured it out. The Project Lead was changed (due to a employee termination) but all the issues types were still specifically assigned to the terminated (now inactive) user.
So the resolution was to change all the issue types to being assigned specifically to a different user.
For anyone else out there that has employees change... there is a nice log located in Configure>Appliations>Jira Service Desk>Email Requests> then click on the 'View Log' link next to the email address for your service desk> and then click the Tab for 'Processing Log'. Anything that has failed will show up there with a reason for the error.
In future -- I'd love to find out if I can set functionality to:
- Still create the ticket, but be unable to assign it. (Can that be done?)
- Have issues be assigned to the Project Lead rather than choosing a specific user
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs