When a registered customer logs into our JSD portal, he can reach he ticket's list with currently open tickets.
Can I change what is displayed there? I need to add a column with "last commented at ___" (with a date) for example, among other things.
Where does that happen?
Unfortunately, we are unable to edit the requests screen on the customer portal. There is an app called Refined that completely changes the look and feel of the help center. I don't know if it will let you add custom options to the request page though.
I know you are on cloud so this does help at all but the server option has My Request Extension which does exactly what you are looking for.
For the cloud version, you can make a feature request and have your team vote on it so Atlassian may see it. You can do that here
I see. As there is no field that contains this data, it is not possible with our app at the moment. But it is an interesting feature enhancement, that we might add. At the moment the closest thing is the "Updated" field that can be shown, but it will of course show not only comment updates.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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