My issue over here is that I have a date type custom field on JSD customer portal. I need to link my SLA with this Date chosen be the customer. For example deadline SLA should be in sync with the date provided by customer, for every request I will be having different deadline, so constant deadline SLA is not making sense to us at present, Is there any way we can achieve this ?
in plugin Service Pack for JIRA Service Desk there are some SLA operations and there is postfunction updating SLA to value from due date or some other date picker custom field. In this plugin there are much more features that can make your service desk much user-friendly.
Here you can find documentation.
I hope I've help you.
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