That is unfortunately not possible right now, because users that can login into Service Desk are all users in JIRA. That is why Atlassian currently promotes this tool as a way to provide internal support in your company, although I believe it has much more potential...
Hope this answers your question?!
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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