Customize the initial invitation email sent to a Service desk customer

[Kyriakos Papadimos]

We want to customize the invitation email sent to a Service desk customers.

More specifically we would like to customize:

• The body of the email
• Add different subject suffix than the one Jira is using (currently it is common)
• Possibility to configure a different from address than the one Jira is using

[Glauco]

Kyriakos,

The screenshot I shared with you is from a cloud instance. I did not notice you are using the server-based version of JIRA Service Desk.

The option to customize the invitation email for customers is not available yet, but we have a suggestion to implement this:

Customize Customer invitation e-mail and welcome email

Please leave your thoughts on this matter so that the developers can collect feedback on this feature for improvement. You should also vote on the ticket as the more vote a feature request has, the more traction it will gain. Also, more information about [how Atlassian implements New Features|https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html ] can be found on this page. 

[Daniel Alonso]

Any workaround so far? What's the template we should modify to update this?

[Glauco]

Hi Kyriakos,

It's possible to edit the customer invite email, please follow the steps below to reach the edit page:

1. Log in with an administrator account.
2. Go to the project settings.
3. Go to customer notifications.
4. Click on "edit" on the "Customer invited" customer notification.

To change the email address that notifications are sent from, you have to configure the project's email address. Here an article that explains how to do this.

- Configuring email notifications

Let me know if this works for you.

[Kyriakos Papadimos]

Hi, thanks for the reply.

Regarding the invitation email, I followed the steps, but apparently for my installation, there is no "Customer invited". Please see also the screenshot below.

Moreover, how can I avoid getting the subject suffix (second bullet of my question)?

For the different from address part, I am ok.

Thanks