I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...
Seems like you have faced this issue: https://jira.atlassian.com/browse/JSDSERVER-43
When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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