Customer uploaded an attachment and they are unable to download it

I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...

1 answer

Seems like you have faced this issue: https://jira.atlassian.com/browse/JSDSERVER-43

Workaround

When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments

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