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Customer Notification Rules - Edit button not working

When I click on the Edit button to edit default rules within the Customer Notifications page in my project, nothing happens. On other screens, the edit button opens a page and allows me to adjust the rule, but not on the Customer Notification screen.

1 answer

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Hello Mike,

Welcome to Atlassian Community!

The problem you are reporting seems to be related to some cache problem in your browser, and not to any kind of permissions with the customer notification settings. Please, try the following steps and check if the problem still reproduces:

1 - Clear your browser's cache

2 - Try to use a different browser, making sure it is supported in your current Jira version by checking the documentation below:

Supported platforms 

If none of the suggestions above worked for you, please check in the development tools of your browser if any errors are returned when you click on Edit and provide us with the error. Also, check on the Atlassian.logs file if any other details are provided when you reproduce the problem.

Let us know if you have any questions.

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