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Customer Dashboard

Hi All,

We are exploring JIRA Service Desk for our MSP business. I did a quick search to find out if there is any way to showcase Dashboard of SLA/Ticket Status etc to customers but unfortunately there is no such feature exist.

It is in the feature request since 2015 but no luck to date.

There is no app which we could use!

Is there any solution to produce some nice dashboards for customers?

Do you think I could leverage JIRA API to fetch data and use ELK (Kibana) to produce dashboards? At this point in time, I am using the free version for testing.




1 answer

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Jack Community Leader Oct 16, 2020

You could connect a BI solution like Microsoft’s PowerBI or consider a Marketplace app e.g. Charts & Reports as one example. There is a good article on this app here - charts-and-reports-for-jira-servicedesk . There are other options out there I suspect so you may wish to check the Marketplace.

Thanks for the response. PDF export is one of the option but I wish to showcase real-time chart in customer portal as we would be logging all security incidents in the JIRA.

Are there any API available which can give me some ability to fetch data so that we can product graphs in Kibana?

Is this something applicable to JIRA Service Desk projects?


Jack Community Leader Oct 16, 2020

I can’t say how to do this but most certainly you can leverage the API to pull data. I don’t know anything about Kibana but maybe you can manage to integrate the two. Note that PBI connects to Jira cloud and will work with live data.

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