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Creating a simple workflow from scratch

Hello,

I'm trying to create a simple workflow in JSD where a new case goes:

OPEN...

   UNDER INVESTIGATION...

      REQUESTED INFO FROM CUSTOMER

      ISSUE REPRODUCED

      WITH PARTNER

      WITH DEVELOPMENT

      ON HOLD

      NO RELEASE SCHEDULED

      RELEASE SCHEDULED

      SOLUTION SUGGESTED

      INACTIVITY CLOSED

      CLOSED

From UNDER INVESTIGATION I have added a transition to each of the statuses below it (I'll refer to them as 'sub-statuses'). I would like any sub-status below UNDER INVESTIGATION to be able to freely be able to move to any other sub-status (as many times as required as we deal with a case).

I think the answer is to choose 'Allow all statuses to transition to this one' for each of my sub-statuses but wanted to make sure this is the right way to do it.

Thanks in advance,

David

1 answer

Hi David, if you choose "Allow all...." then the issues can also move from "sub-status" to another "status". 

Hi Manuel,

Thanks for the quick response.

Just want to double check...are you saying that my proposed way of doing the workflow will work?

Thanks,

David

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