I'm trying to create a simple workflow in JSD where a new case goes:
REQUESTED INFO FROM CUSTOMER
NO RELEASE SCHEDULED
From UNDER INVESTIGATION I have added a transition to each of the statuses below it (I'll refer to them as 'sub-statuses'). I would like any sub-status below UNDER INVESTIGATION to be able to freely be able to move to any other sub-status (as many times as required as we deal with a case).
I think the answer is to choose 'Allow all statuses to transition to this one' for each of my sub-statuses but wanted to make sure this is the right way to do it.
Thanks in advance,
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