It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Creating a filter for 'Waiting for Triage Queue' for two projects for a dashboard

Hi,

 

We currently have x 2 Service desks that are managed by our IS team (one internal facing and another external facing). We are putting together a dashboard to display statistics separately from both, but have a request to display the triage queues for both Service desks in one gadget. I've created a filter

"project = "Project Name" AND project = "Project Name" AND status in ("Waiting for Triage") AND resolution = "unresolved"

but I can't get the filter to work for both service desks, so if I know a ticket is sitting in both queues, it doesn't display anything when in the "Filter Results" gadget, but the separate filters set up for each project individually work, I can't work out what I've done wrong..... 

Any help appreciated.

Thanks!


Emily.

1 answer

0 votes
Jack Community Leader Nov 22, 2017

I think you want...

"(project = "Project Name" AND status in ("Waiting for Triage")) OR (project = "Project Name" AND resolution = "unresolved")

 

or something similar

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

299 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you