Creating a filter for 'Waiting for Triage Queue' for two projects for a dashboard

Hi,

 

We currently have x 2 Service desks that are managed by our IS team (one internal facing and another external facing). We are putting together a dashboard to display statistics separately from both, but have a request to display the triage queues for both Service desks in one gadget. I've created a filter

"project = "Project Name" AND project = "Project Name" AND status in ("Waiting for Triage") AND resolution = "unresolved"

but I can't get the filter to work for both service desks, so if I know a ticket is sitting in both queues, it doesn't display anything when in the "Filter Results" gadget, but the separate filters set up for each project individually work, I can't work out what I've done wrong..... 

Any help appreciated.

Thanks!


Emily.

1 answer

0 vote
Jack Brickey Community Champion Nov 22, 2017

I think you want...

"(project = "Project Name" AND status in ("Waiting for Triage")) OR (project = "Project Name" AND resolution = "unresolved")

 

or something similar

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

966 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you