Creating a filter for 'Waiting for Triage Queue' for two projects for a dashboard

Hi,

 

We currently have x 2 Service desks that are managed by our IS team (one internal facing and another external facing). We are putting together a dashboard to display statistics separately from both, but have a request to display the triage queues for both Service desks in one gadget. I've created a filter

"project = "Project Name" AND project = "Project Name" AND status in ("Waiting for Triage") AND resolution = "unresolved"

but I can't get the filter to work for both service desks, so if I know a ticket is sitting in both queues, it doesn't display anything when in the "Filter Results" gadget, but the separate filters set up for each project individually work, I can't work out what I've done wrong..... 

Any help appreciated.

Thanks!


Emily.

1 answer

0 vote
Jack Brickey Community Champion Nov 22, 2017

I think you want...

"(project = "Project Name" AND status in ("Waiting for Triage")) OR (project = "Project Name" AND resolution = "unresolved")

 

or something similar

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