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Create agents to costumer ticket

Paolo Pino Nov 06, 2014

Can i create a ticket agents->costumer?

3 answers

1 accepted

1 vote
Answer accepted
Norman Abramovitz Nov 06, 2014

An agent can create a service desk ticket (issue) through the customer portal and the agent can then update the ticket by changing the reporter to the customer.

0 votes
Norman Abramovitz Nov 06, 2014

Please clarify your question?

0 votes
Cesar Salvado Nov 06, 2014

Please check the last versión JIRA service desk 2.1

 

Raise requests on behalf of your customers on the Customer Portal

Norman Abramovitz Nov 06, 2014

I have not upgrade SD 2.1 yet. Makes it easier now.

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