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Create agents to costumer ticket

Can i create a ticket agents->costumer?

3 answers

1 accepted

1 vote
Answer accepted

An agent can create a service desk ticket (issue) through the customer portal and the agent can then update the ticket by changing the reporter to the customer.

Please clarify your question?

Please check the last versión JIRA service desk 2.1


Raise requests on behalf of your customers on the Customer Portal

I have not upgrade SD 2.1 yet. Makes it easier now.

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