Does anyone know how to create a queue that only shows a specific customer request type in JIRA Service Desk 2.0?
I can create one to show only specific issue types, but I am reusing one issue type for multiple customer request types. I want a queue for each request type. For example I am reusing IT Help for 2 different customer request types.
When defining the criteria for the queue it doesn't appear to allow me to choose customer request type as one of the defining fields.
I think I figured this out.
The trick is to use the label field.
Edit the Request Type fields.
Add the Label field type to the request type.
Set a value for the label for that particular request type.
Then when configuring your queue JQL you can test the label to see what type of request it is.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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