Does anyone know how to create a queue that only shows a specific customer request type in JIRA Service Desk 2.0?
I can create one to show only specific issue types, but I am reusing one issue type for multiple customer request types. I want a queue for each request type. For example I am reusing IT Help for 2 different customer request types.
When defining the criteria for the queue it doesn't appear to allow me to choose customer request type as one of the defining fields.
I think I figured this out.
The trick is to use the label field.
Edit the Request Type fields.
Add the Label field type to the request type.
Set a value for the label for that particular request type.
Then when configuring your queue JQL you can test the label to see what type of request it is.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs